Dispatch health hours update#

The county started the crisis call diversion program as a three-year pilot in 2016 with grant funding from Houston Endowment, Inc., the Episcopal Health Foundation, and the Bureau of Justice Assistance. A history of collaboration, mutual respect, and trust between the police department and the Harris Center also allowed this partnership.

Relying on the data, including law enforcement representatives as partners in each step of the process, and developing a curriculum and training process were crucial to the successful launch and adoption of the diversion program. The stakeholder group reviewed data to understand the type of calls 911 receives and to determine which calls law enforcement partners would consider safe for the behavioral health call takers to answer. They asked, “What would happen if a mental health counselor sat at 911 dispatch?” To answer this question and develop a plan to move forward, they convened a group of stakeholders representing the police department and the center. The center reached out to their law enforcement partners, and together they landed on the 911 space. The idea for the crisis call diversion program began in 2015 as the Harris Center was considering ways to reduce the unnecessary burden on law enforcement responding to mental health crises and provide more appropriate, proactive care to people in need. Initial concept of the diversion program and history of crisis services in Harris County By having crisis responders sitting in the Harris County 911 call center, and working on the same technology platform, they can rapidly respond to people’s needs, resulting in faster response times. The diversion program is a partnership between the Houston Police Department, the Houston Fire Department, the Houston Emergency Center, and the Harris Center for Mental Health and Intellectual and Developmental Disabilities, one of the original members of the Lifeline network. Innovative programs and partnerships like the diversion program in Harris County offer valuable lessons and insight as other crisis programs around the nation enhance their services in anticipation of the July 2022 launch of 988, the new three-digit number for the National Suicide Prevention Lifeline that Vibrant Emotional Health administers. The first of its kind in the nation, the Harris County 911 Crisis Call Diversion program embeds behavioral health specialists in the 911 call center to decrease reli ance on preventable emergency and hospital services for people experiencing a mental health crisis. DispatchHealth is in-network with Arizona Complete Health-Complete Care Plan and typically costs the same as a traditional urgent care visit.Between the hours of 6 am and 10 pm, seven days a week, behavioral health call takers sit alongside 911 call takers at the Houston Office of Emergency Management, ready to meet the mental health crisis needs of Harris County’s 4.1 million people.

Dispatch health hours update#

They’ll Take Care of the RestĭispatchHealth will call in any prescriptions you might need, update your doctor and work directly with Arizona Complete Health-Complete Care Plan to process billing. An ER physician is always available by phone for consultations. Each DispatchHealth medical team that arrives at your home includes either a nurse practitioner or physician assistant, along with a medical technician.

On average, DispatchHealth’s medical team arrives within a few hours after calling. Note that DispatchHealth shouldn’t be used in a life-threatening emergency and doesn’t replace your primary care provider. When you call, you will be asked to provide a few details about your illness or injuryĪnd some information like your primary care provider’s name, as well as your address. – 10 p.m., seven days a week including holidays. DispatchHealth’s services can be requested by calling ( 520) 395-9411 for Pima County area or (602) 661-9366 for Maricopa County area, using their mobile app, or visiting their website at.